Communication

In order to provide efficient care, our office has implemented the following policies for communication.

  • Phone calls to the office may be made for information regarding scheduling/re-scheduling and medical inquires.

  • Messages left are checked at the end of the day, and responses will be directed for the following day.

  • For urgent inquiries, please contact your family doctor or emergency services.

  • Phones will be answered as follows:

    • Monday to Thursday:

      8:00 AM - 11:30 AM

      1:30 pm - 4:30 PM

    • Friday: 8:00 AM - 11:30 AM

PHONE

  • Our office accepts emails for relevant photos and medical information that will assist with the management of your allergic condition. Information sent will be charted appropriately,

  • Emails will be checked once a week.

  • Email services are not for rescheduling appointments, as our office does not check emails in a timely manner to provide rescheduling times.

  • Email services are not a method for giving medical advice.

EMAILS

TEXTING

  • The texting service (Mighty Text) is reserved for outgoing information regarding your appointment.

  • This number cannot receive incoming messages.

  • Fax is used for incoming and outgoing prescriptions.

  • Prescriptions will need to be renewed and accepted by pharmacies within one year of patient encounter.

  • Further need for renewals are asked to go through your family doctor.

FAX

TRIALS

  • For all inquiries regarding clinical trials, please contact the trials phone number at 905-546-8484

  • To reach out through email, please email the address linked to the specific trial of interest (a list of our ongoing trials can be found here)